Self service in Retail business
Bigger retailers are starting to include self-serve checkout lanes in their stores. Consumers who aren't afraid of technology—an increasing percentage of the population, these days—like these self-serve lanes because they usually have shorter lines than lanes with register clerks. Register clerks may think they like self-serve lanes, too, because they mean fewer customers to deal with, but they're probably going to change their minds when self-serve lanes start resulting in fewer full-serve lanes—and fewer jobs for register clerks.
How It Breaks Down