Self service in Retail business

Bigger retailers are starting to include self-serve checkout lanes in their stores. Consumers who aren't afraid of technology—an increasing percentage of the population, these days—like these self-serve lanes because they usually have shorter lines than lanes with register clerks. Register clerks may think they like self-serve lanes, too, because they mean fewer customers to deal with, but they're probably going to change their minds when self-serve lanes start resulting in fewer full-serve lanes—and fewer jobs for register clerks.

How It Breaks Down

Retailing encompasses a lot of consumer goods; we focus here on three areas: general merchandise, apparel, and furniture. These categories include computers, clothes, sports equipment, beauty products, jewelry, and home furnishings, but leave out food, autos, and building materials. 
 
- Contributed by Nithin Narayanan